Past Incidents

Please be aware we have received alerts indicating that there is poor system performance currently.

[Update 10:55]: We believe the issue to be related to the recent spinlock problem. Although there were changes implemented to help resolve spinlocks last night, please be aware that the issue is still ongoing and the changes were not an overall fix. We hope to have further information to share on this shortly. Alongside this, we have received alerts that performance should shortly be returning to normal. We will continue to monitor the situation within this time.

[Update 13:42]: We have received several alerts indicating slowness may be returning. We hope to have further information to share shortly.

[Update 16:30]: We have received alerts advising that performance is returning to normal. Currently it appears the issues experienced today are the result of spinlocks, however, these spinlocks were not caused by the LAC issue. There were quite a few occurrences of recommended out-of-hours tasks (such as adding users to business units) being undertaken throughout the day, which may of played a big part in todays issues.

Please be aware we have received alerts indicating that there is poor system performance currently. We are currently investigating.

[Update 11:06]: Please be aware that we can confirm that this mornings poor performance is related the the spin lock issue. We will provide another update the moment performance alerts indicate that the problem should be resolving.

[Update 12:50]: Reports indicate that application performance should slowly be improving and no further alerts are being received.

[Update 15:52]: Please be aware we have received alerts indicating that there is poor system performance currently. Teams are currently investigating.

[Update 16:42]: Reports indicate that application performance should slowly be improving and no further system alerts are being received. We have identified the cause to be the current known issue around spin locks.

We have received alerts of slowness this morning and are currently investigating.

[Update 10:50]: Performance has seemed to of returned to normal, although we are still actively monitoring the situation.

[Update 16:39]: We have been seeing performance incidents related to the spin lock issue this afternoon. Please be aware we are monitoring the situation and we will provide an update the moment performance reports indicate that the problem has resolved.

[Update 16:56]: Our system alerts have indicated that performance should be returning to expected levels.