Past Incidents

Update 13:45 - We believe we have identified the cause of the timeout issue and an engineer is currently working to resolve this issue.

Please be aware that users may experience intermittent timeout issues and we apologise for any inconvenience caused by this issue.

We are currently receiving reports from multiple sites that the system is slow and that some users are experiencing timeouts.

Support is aware and is currently investigating and we would like to apologise for any inconvenience or problems the issue may be causing.

We hope to have further updates shortly.

We can now advise that stable operations have returned, and all users can use the system. We do ask however that users refrain from performing administrative tasks, or deletions.

Please be aware that users may experience performance issues during this time.

We apologise for any inconvenience this has caused and would like to thank you for your continued patience and support. Please can we ask that this message be passed on to any of your staff who may have been affected.

If you require any further information, please do not hesitate to contact the Service Desk on 0330 343 0067 or via the customer portal.