Past Incidents

Advanced has received alerts that there are currently poor performance being reported. Our teams are currently investigating.

[UPDATE 14:12]: We would ask that if any of our users are experiencing slowness or poor performance within the CareDirector application that you please raise a support Incident with Advanced.

[UPDATE 15:02]: We have received reports and alerts to poor performance being experienced this afternoon. Please be aware that our teams are still continuing their investigations.

[UPDATE 15:57]: Please be aware that our teams are still continuing their investigations.

[UPDATE 1745]: We are no longer receiving any performance alerts however we will continue to monitor the situation.

Advanced has received alerts that there are currently poor performance being experienced by our users. Please be advised that we are currently investigating.

15:33 We are no longer receiving alerts but we are continuing our investigations. We would ask that if there is any poor performance being experienced currently that our users please raise this with the Service Desk. We apologize for the inconvenience caused.

Please be aware we have received an alert to potential performance issues. If our users are experiencing slowness within the CareDirector application please contact the Advanced Service Desk. Our teams are engaged and investigating currently.

[UPDATE 11:00] We are still currently investigating. We apologize for the inconvenience this is causing users.

[UPDATE 13:45] We are still currently investigating. We apologize for the inconvenience this is causing users.

[UPDATE 16:58] We are no longer receiving reports or alerts however we will continue to investigate and will continue to monitor performance.

Please be aware we have received an alert to potential performance issues. If our users are experiencing slowness within the CareDirector application please contact the Advanced Service Desk. Our teams are engaged and investigating currently.

11:50 Performance returned to normal Advanced continue to monitor