Thursday 7th September 2023

Adastra 111 23371838 - Unable to access Adastra

We have had reports of users being unable to launch Adastra.

Our teams are investigating this with the highest priority.

If you are experiencing these issues and have not yet reported this to us please contact us on 0330 33 0067

Update 12:37 - Investigation still ongoing with all resolvers engaged

Update 13:00 - All resolvers investigating at the highest priority

Update 13:30 - Recovery is underway and service has been restored however investigation is ongoing to identify the root cause

Update 13:43 - Customers confirm service restored, no further updates on this incident. A report with details on this incident will be provided once the root cause investigation has been complete

Please contact us via our Support Portal.