Thursday 19th October 2023

Adastra 111 HSSI - 23417555 - Adastra Outage

Dear Customer,

Advanced Reference: 23417555 

Services Affected: Adastra

Description: We have had reports of significant performance issues and other failures in the Adastra platform. The relevant technical teams have been engaged and are working to a resolution at the highest priority. We have disabled training environments to remediate the issue while we investigate the problem. We sincerely apologise for any inconvenience caused. 

Update 22:45: We have performed further remedial action which has restored stability to the platform, system monitoring and customer feedback has been positive. We are now monitoring the platform closely for any further disruption. Access to Training environments has been restored.

Status: Investigating

Please pass this message on to any of your staff who may be affected.

Kind regards, Advanced Service Desk

Please contact us via our Support Portal.