Some systems are experiencing issues

Past Incidents

Tuesday 7th December 2021

Roster Issue identified effecting Hosted software "Citrix Gateway Plug-in for Java is not supported"

Advanced are aware of an error being presented to a number of users when they attempt to access Staffplan, Adastra or Crosscare via the Citrix Gateway or Citrix application. We are investigating this within our teams and working on a solution. We are advising users to attempt to access their programs using Internet Explorer 11 in the meantime. Further update to follow at 10:00

Monday 6th December 2021

Non-AHC Maintenance on NHS Services, scheduled 20 hours ago

What is happening: As part of the planned switchover of our database (PostgreSQL) version from v9.6 to v12.8, we will start building the new v12.8 database and implementing replication from the current live database to this new version. The new version will eventually become the live version.

When: Mon 06-Dec-2021 from approx. 13:30. The work will take a number of hours to complete

Impact: There may be a small (4%) impact on the live service performance. Whilst this work proceeds the live service will work as normal. Our tests have shown there may be an impact on performance of the service, but that it will probably be only around 4% slower.

Action required: None. After this part of the change has been completed, we will send further comms to inform you of the success/failure of this process. If it is successful, that comms will contain details of the day/time that we actually plan to switch the live service to the new v12.8 database.

Should you have any further questions regarding this communication or would like to add or remove anybody from this distribution list, please contact the DoS Team via the Exeter Service Desk (exeter.helpdesk@nhs.net) or 0300 3034034

Adastra 111 Advanced has been made aware of the following maintenance currently being undertaken by NHS Digital on the DoS

What is happening: As part of the planned switchover of our database (PostgreSQL) version from v9.6 to v12.8, we will start building the new v12.8 database and implementing replication from the current live database to this new version. The new version will eventually become the live version.

Impact: There may be a small (4%) impact on the live service performance. Whilst this work proceeds the live service will work as normal. Our tests have shown there may be an impact on performance of the service, but that it will probably be only around 4% slower.

Action required: None. After this part of the change has been completed, we will send further comms to inform you of the success/failure of this process. If it is successful, that comms will contain details of the day/time that we actually plan to switch the live service to the new v12.8 database.

Should you have any further questions regarding this communication or would like to add or remove anybody from this distribution list, please contact the DoS Team via the Exeter Service Desk (exeter.helpdesk@nhs.net) or 0300 3034034

WCCIS WCCIS

We believe performance has returned to normal and are actively monitoring the situation.

We hope to have further information shortly.

Sunday 5th December 2021

No incidents reported

Saturday 4th December 2021

No incidents reported

Friday 3rd December 2021

No incidents reported

Please contact us via our Support Portal.