All systems are operational

Past Incidents

Saturday 6th March 2021

No incidents reported

Friday 5th March 2021

Remedial Work for Adastra, scheduled 10 hours ago

Please be aware that Advanced will be performing non-service affecting preventative maintenance this afternoon between 1600 and 1630.

Services Impacted: Adastra and Adastra111

Adastra 111 Disconnection Issue for Hosted Adastra

1000 - All customers are confirmed to be able to reconnect to the solution and is working nominally.

Advanced are aware of a brief outage that was experienced by some customers at 0843 where some users would have been disconnected from ADASTRA briefly.

This is being investigated by our teams and we believe that all users are able to reconnect to the hosted solution.

Thursday 4th March 2021

Adastra 111 Adastra Performance Issues

0600 - Outstanding issues resolved and customers back in. Issue resolved.

0430 - Advanced teams continue to implement works aimed at resolving this matter.

0400 - Advanced are in the process of implementing a possible resolution for this matter.

0330 Update - Advanced continue to investigate the matter to find a resolution.

Dear Customer,

Service(s): Adastra performance issues - Resolved

Advanced Reference: 21969319

Services Affected: Adastra/Adastra111

Description: Advanced are aware of the performance problems with Adastra for some customers.

Status: Initial Investigation.

Next Update: 0330

Please pass this message on to any of your staff who may be affected. If you require any further information please do not hesitate to contact the Advanced Service Desk via the Support Portal

You can also visit our status page for updates. We apologise for any inconvenience this may cause.

Kind regards, Advanced Service Desk

Wednesday 3rd March 2021

No incidents reported

Tuesday 2nd March 2021

No incidents reported

Please contact us via our Support Portal.