Past Incidents

Sunday 10th September 2023

No incidents reported

Saturday 9th September 2023

No incidents reported

Friday 8th September 2023

No incidents reported

Thursday 7th September 2023

Adastra 111 23371838 - Unable to access Adastra

We have had reports of users being unable to launch Adastra.

Our teams are investigating this with the highest priority.

If you are experiencing these issues and have not yet reported this to us please contact us on 0330 33 0067

Update 12:37 - Investigation still ongoing with all resolvers engaged

Update 13:00 - All resolvers investigating at the highest priority

Update 13:30 - Recovery is underway and service has been restored however investigation is ongoing to identify the root cause

Update 13:43 - Customers confirm service restored, no further updates on this incident. A report with details on this incident will be provided once the root cause investigation has been complete

HSSI - 23371263 - Adastra Emails Failing

Advanced Reference:

Services Affected: Adastra

Description: Advanced have received reports of case emails failing to be delivered. This is impacting both hosted and non-hosted Adastra customers. As such we have contacted NHS Mail for investigation, they have provided INC38058074 as the reference number.

Status: Investigating

Please pass this message on to any of your staff who may be affected. If you require any further information please do not hesitate to contact the Advanced Service Desk via the Support Portal

Advanced have received reports of case emails failing to be delivered. This is impacting both hosted and non-hosted Adastra customers. As such we have contacted NHS Mail for investigation, they have provided INC38058074 as the reference number.

Wednesday 6th September 2023

No incidents reported