Past Incidents

Advanced has received reports that there is currently poor performance being experienced by our users. Please know that our teams are currently investigating.

[UPDATE 11:33]: We have received alerts that application performance should start returning to expected levels. Please be advised that we will continue to monitor and investigate this mornings incidents.

[UPDATE 15:16]: We have received reports and alerts to poor performance being experienced this afternoon. Our teams are currently investigating.

[UPDATE 15:25] We are no longer receiving alerts and our users should start experiencing improvements in performance. We would ask that if any of our customers are still experiencing any slowness to please log out of the application and to close their browsers completely before logging back in. Please be aware that we will continue our investigations.

[UPDATE 16:07]: We have received reports and alerts to poor performance being experienced this afternoon. Our teams are currently investigating.

[UPDATE 16:21] We are no longer receiving alerts and our users should start experiencing improvements in performance.

Service(s): Staffplan

Description: We are aware that some users are unable to access Staffplan. Advanced are working on this incident to return service as quickly as possible. We are working on this as the highest priority and do understand the impact that this is having on our customers.

Priority: Critical (P1) Master Incident: 22030891

Status: Ongoing. Next Update: 1200

Please pass this message on to any of your staff who may be affected by the reduced performance. If you require any further information please do not hesitate to contact the Advanced Service Desk. You can contact us on 03303430067 or on the portal at https://customers.oneadvanced.com

Advanced has received alerts that there are currently poor performance being reported. Our teams are currently investigating.

[UPDATE 10:59]: We have received alerts that application performance should start returning to expected levels. Please be advised that we will continue to monitor and investigate this mornings incidents.

[UPDATE 13:59]: We have received reports and alerts to poor performance being experienced this afternoon. Our teams are currently investigating.

[UPDATE 16:16]: Please be aware that our teams are still currently investigating the reports of slowness / poor performance.

[UPDATE 17:21]: We have received alerts that application performance should start returning to expected levels. Please be advised that we will continue to monitor and investigate todays incidents.