Wednesday 20th May 2020

HSCN Issues

We have received reports from customers having issues accessing the Hosted Adastra system. This has been escalated as a priority 1 incident. Updates to follow.

19:30 Virgin Media advise works complete Virgin Media – Ref: F008054928/ F008054925

10:30 No further issues reported from customers, Virgin Media work still ongoing

03:00 No further issues reported from customers, Virgin Media are still working to resolve their issue.

23:35 Multiple Adastra customers have reported connectivity issues due to ongoing problem with HSCN network, Virgin Media Investigating

21:00 HSCN issues being escalated to Virgin Media.

Advanced master incident ref: 21697645

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