04:00 - On call staff are experiencing telephone issues, there may be delays in answering and returning your calls. Please use the support portal where possible. - https://customers.oneadvanced.com
09:30 - All systems now operational.
No incidents reported
We have received reports from customers having issues accessing the Hosted Adastra system. This has been escalated as a priority 1 incident. Updates to follow.
19:30 Virgin Media advise works complete
Virgin Media – Ref: F008054928/ F008054925
10:30 No further issues reported from customers, Virgin Media work still ongoing
03:00 No further issues reported from customers, Virgin Media are still working to resolve their issue.
23:35 Multiple Adastra customers have reported connectivity issues due to ongoing problem with HSCN network, Virgin Media Investigating
21:00 HSCN issues being escalated to Virgin Media.
Advanced master incident ref: 21697645