All systems are operational

Past Incidents

Saturday 23rd May 2020

Phone system issues

04:00 - On call staff are experiencing telephone issues, there may be delays in answering and returning your calls. Please use the support portal where possible. - https://customers.oneadvanced.com

09:30 - All systems now operational.

Friday 22nd May 2020

No incidents reported

Thursday 21st May 2020

No incidents reported

Wednesday 20th May 2020

HSCN Issues

We have received reports from customers having issues accessing the Hosted Adastra system. This has been escalated as a priority 1 incident. Updates to follow.

19:30 Virgin Media advise works complete Virgin Media – Ref: F008054928/ F008054925

10:30 No further issues reported from customers, Virgin Media work still ongoing

03:00 No further issues reported from customers, Virgin Media are still working to resolve their issue.

23:35 Multiple Adastra customers have reported connectivity issues due to ongoing problem with HSCN network, Virgin Media Investigating

21:00 HSCN issues being escalated to Virgin Media.

Advanced master incident ref: 21697645

Tuesday 19th May 2020

No incidents reported

Please contact us via our Support Portal.