Welcome to the Advanced Health & Care Status Dashboard where you will find details of the current status of your software. Here we will provide details of upcoming Scheduled Maintenance Periods and ongoing information relating to High Severity Support Incidents should they occur. You can subscribe to receive updates and alerts from this page via email or text message. Simply select the Subscribe to Alerts link at the top of the page and fill in your details.
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- CareOperational
- CareCloudOperational
- CaresysOperational
- StaffplanOperational
- DocmanOperational
- Docman 10 GPOperational
- Docman ConnectOperational
- PATCHSOperational
- Docman 10 RMSOperational
- Docman Managed HubOperational
- Docman ShareOperational
- Docman Share ViewerOperational
- Urgent & Unplanned CareOperational
- AdastraOperational
- OdysseyOperational
- Adastra 111Operational
- Virtual Smart CardOperational
- MyWorkplaceOperational
- MyWorkplaceOperational
- ESSOperational
- CareDirector v5 - WCCISOperational
- CrosscareOperational
- CareDirector Operational
- CarenotesOperational
Event History
Good afternoon,
We are aware of performance issues affecting Docman 10 and Docman Connect Dashboard users. Currently you will not be able to log in to Docman, but if you are logged in everything should be operational.
Please be advised we are currently investigating this as a priority and are working to have the service restored as soon as possible.
Please monitor this page for further updates.
Please pass this message on to any of your staff who may be impacted by this issue. If you require any further information please do not hesitate to contact the Service Desk using the customer portal.
Kind Regards, Docman Support
Services Impacted
- Docman 10 GP
- Docman Connect
Impact Analysis
Docman 10 and Docman Connect users are experiencing issues logging in to the system, as far as we are aware this is not affecting users already logged in.
Timeline
Resolved
Remedial work was carried out by engineers and the issue has been resolved.
Investigating
We are aware of current system performance within CareDirector. We are currently investigating the cause of this, and will keep you informed of any updates.
Services Impacted
- CareDirector v5 - WCCIS
Timeline
Resolved
Following recent remedial action, monitoring has confirmed that the performance issue affecting one of the application servers has now been resolved. System performance has returned to normal operational levels.
No further action is required at this time. We will continue to monitor the service as part of our routine processes.
Monitoring
The IIS service on the affected App Server has now been successfully restarted. We are currently monitoring the system to ensure performance returns to expected levels.
We will continue to observe the situation and share any further updates as necessary.
Identified
We have received approval from the national team to proceed with the next steps regarding the issue on the affected App Server.
We have identified that the IIS service on this server is not responding as expected. To address this, we plan to restart the service. Please note that this action may cause a brief increase in load on the remaining application server, which could result in a short-term impact on performance.
Once the restart is complete, performance should return to expected levels.
We will monitor the situation closely and provide a further update once the work has been completed.
Investigating
We have identified that one of the App Servers is currently experiencing significantly higher response times than expected. An investigation is underway to determine the root cause of the issue.
Investigating
Good morning,
Patchs Health have informed us about performance issues affecting Patchs users.
Please be advised they are currently investigating this as a priority and are working to have the service restored as soon as possible.
Please monitor this page for further updates.
Please pass this message on to any of your staff who may be impacted by this issue. If you require any further information please do not hesitate to contact the Service Desk using the customer portal.
Kind Regards, Paul Thompson Patchs Support
Services Impacted
- PATCHS
Timeline
Resolved
Update from Patchs Health
Patchs - Performance Issue Resolved Starting at 8am this morning we identified that Patchs was running slowly and in some cases not loading. After investigating the issue in detail we have implemented a fix to resolve the issue and normal performance should now be restored. While we previously reported a much higher volume of requests than usual post a Bank Holiday, Patchs was already prepared for this and it was not the direct cause of the issue. Instead, the higher than usual number of requests uncovered a performance bottleneck with a database query which had not been seen previously. We have now fixed the bottleneck and are checking for anything similar that could cause issues in future. We sincerely apologise for any inconvenience this may have caused and want to assure you that addressing these issues are our highest priority. We are committed to ensuring this does not recur and appreciate your patience as we continue to enhance Patchs.
Kind regards Your Patchs Health Team
Investigating