Welcome to the Advanced Health & Care Status Dashboard where you will find details of the current status of your software. Here we will provide details of upcoming Scheduled Maintenance Periods and ongoing information relating to High Severity Support Incidents should they occur. You can subscribe to receive updates and alerts from this page via email or text message. Simply select the Subscribe to Alerts link at the top of the page and fill in your details.
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- CareOperational
- CareCloudOperational
- CaresysOperational
- StaffplanOperational
- DocmanOperational
- Docman 10 GPOperational
- Docman ConnectOperational
- PATCHSOperational
- Docman 10 RMSOperational
- Docman Managed HubOperational
- Docman ShareOperational
- Docman Share ViewerOperational
- Urgent & Unplanned CareOperational
- AdastraOperational
- OdysseyOperational
- Adastra 111Operational
- Virtual Smart CardOperational
- MyWorkplaceOperational
- MyWorkplaceOperational
- ESSOperational
- CareDirector v5 - WCCISOperational
- CrosscareOperational
- CareDirector Operational
- CarenotesOperational
Event History
Good morning,
We are currently aware of a performance issue affecting CareDirector V5 – Connecting Care.
Initial investigations have identified a significant security change made earlier this morning, which involved amendments to multiple user accounts. Details of this change have been shared with the national team for review and further clarification.
We are continuing to monitor the situation closely and will provide updates as more information becomes available.
Services Impacted
- CareDirector v5 - WCCIS
Timeline
Monitoring
Our monitoring indicates that the system is now recovering, and we expect performance to return to its standard operational level shortly.
We will continue to observe system behaviour to ensure stability is maintained and will provide a further update if required.
Resolved
System performance has now stabilised and has remained at the expected operational level for a sustained period. As such, we are marking this incident as resolved.
The root cause was identified as a set of security changes made outside of the agreed change window. These changes were applied during the morning period, which is when system throughput is at its highest and the platform is most sensitive to performance-impacting activity.
Following an earlier update confirming that performance had returned to expected levels, we are aware of a further degradation that began at approximately 10:30.
Our monitoring shows a clear correlation between this new spike in system latency and a recent security-related change applied shortly beforehand. This aligns with the root cause of the previous performance issues.
We are actively investigating this recurrence with our technical teams and will provide a further update as soon as we have more information.
We apologise for the continued disruption and appreciate your ongoing patience.
Services Impacted
- CareDirector v5 - WCCIS
Timeline
Monitoring
We can confirm that the recent performance degradation affecting the CareDirector V5 platform, which began around 10:30, is now abating.
System metrics indicate a return to more stable response times, and user impact appears to be reducing. This incident followed shortly after a security-related change, which we believe may be contributing to the fluctuations.
We continue to monitor the platform closely and will provide further updates if there are any significant developments.
Good morning.
We are aware of current system performance within CareDirector V5. We are currently investigating the cause of this, and will keep you informed of any updates.
Services Impacted
- CareDirector v5 - WCCIS
Timeline
Resolved
Following our previous update, our monitoring now indicates that the CareDirector V5 platform has returned to its expected operational performance levels.
Based on our investigation, we believe the root cause of the performance issues was related to recent security changes, which led to elevated query times on several key procedures. These have since stabilised, and no further degradation has been observed.
We will continue to monitor the system closely to ensure performance remains consistent, but at this stage no further action is required.
Identified
We have seen a general improvement in system performance; however, it has not yet returned to normal operating levels across all areas. Our investigations have identified several queries that were contributing to the slowdown, particularly during the time of the reported issues.
In particular, we observed elevated query times on the following stored procedures:
- p_cascaderevokeaccess
- p_cascadegrantaccess
- p_systemuserbuentitymapreinit
These procedures relate to user security and permissions, and the delays appear to be linked to recent changes in this area.
Our technical teams are continuing to investigate to restore full performance as quickly as possible. We will provide a further updates shortly.
Investigating
We are aware of a issues preventing access to documents in Docman 10.
Please be advised we are currently investigating this as a priority and are working to have the service restored as soon as possible.
Please monitor this page for further updates.
Please pass this message on to any of your staff who may be impacted by this issue. If you require any further information please do not hesitate to contact the Service Desk using the customer portal.
Services Impacted
- Docman 10 GP
Impact Analysis
Customers are unable to view any documents in Docman 10.
Timeline
Update
We though this issue had been resolved but there are still occurances of this happening.
This has been raised with the relevant parties the get the issues resolved.
Thank you for you patience.
Resolved
This issue has now been resolved.
If you are still experiencing the issue please clear the browseing cache on your internet browser and log out then back into Docman10.
Monitoring
This issues has been identified as an internal infrastructure issues which should now have been resolved.
If you are still experiencing this issue please refresh your Docman10 instance by signing out and then signing back in.
If you do continue to have this issue please raise it to the Support team.
Investigating
We are aware of a issues preventing access to documents in Docman 10.
Please be advised we are currently investigating this as a priority and are working to have the service restored as soon as possible.
Please monitor this page for further updates.
Please pass this message on to any of your staff who may be impacted by this issue. If you require any further information please do not hesitate to contact the Service Desk using the customer portal.
Services Impacted
- Docman 10 GP
Impact Analysis
Customers are unable to view any documents in Docman 10.
Timeline
Resolved
This issue is now resolved.
Thank you for you patience.
Please pass this message on to any of your staff who may be impacted by this issue. If you require any further information please do not hesitate to contact the Service Desk using the customer portal.
Monitoring
We are continuing the monitor this issue but this believed to be fixed now.
If you are still experiencing this issue please contact the support team.
Please monitor this page for further updates.
Please pass this message on to any of your staff who may be impacted by this issue. If you require any further information please do not hesitate to contact the Service Desk using the customer portal.
Investigating
We though this issue had been resolved but there are still occurances of this happening.
This has been raised with the relevant parties the get the issues resolved.
Thank you for your patience.
Investigating