Past Incidents

01:25: Please be aware that Advanced are currently investigating the drop in connectivity our users are experiencing.

02:05: Please be aware that we are currently investigating the drop in connectivity some users are currently still experiencing.

02:38: Please be aware that all services should have returned to normal. We apologize for any inconvenience caused.

Dear Customer,

Please be aware that we are carrying out essential maintenance on our hosted infrastructure between 00:01 and 02:00.

Please be advised that there will be no access to your hosted Adastra 111, Out of Hours and related services during this maintenance window.

Maintenance Reason: • Network storage migration Services Affected: • Adastra 111/ Adastra OOH/ Urgent Treatment Centres/ Clinical Assessment Services • Concentrator • Advanced Community • ACI Notes Service

As with any change of this nature, Advanced needs to advise all customers to have their standard operating procedures available whilst the maintenance is ongoing.

Please pass this message on to any of your staff who may be operational during the maintenance period. If you require any further information please do not hesitate to contact the Service Desk using the customer portal.

Kind regards,

Advanced Service Desk