All systems are operational

Past Incidents

Friday 3rd April 2020

No incidents reported

Thursday 2nd April 2020

Adastra OOH 21665638 - Scotland Customers unable to connect to Advanced Infrastructure

Advanced have received reports that Scottish Customers are unable to connect to the Adastra Hosted Infrastructure. 

We have been in contact with Scottish Networking Services and have been informed that this outage is due to some planned work that Advanced were previously unaware of, being carried out by the Scottish Wide Area Network via Capita and NHS National Services Scotland, to migrate Scotland from the N3 network to HSCN. 

This work is scheduled to finish at 0600 and there may be intermittent connectivity issues with the Advanced Infrastructure from Scottish Customers, whilst SWAN and NHS National Services Scotland carry out this work. 

The Reference for this work with SWAN is: CRQ305841

UPDATE: This work was completed at 0600 and connectivity returned to normal.

Wednesday 1st April 2020

No incidents reported

Tuesday 31st March 2020

No incidents reported

Monday 30th March 2020

NHS Mail issues

Advanced have been made aware that there may be issues with NHS Mail We have reported this to NHS DIgital and been given reference INC14640144. Any updates will be communicated as they are received.

Please contact us via our Support Portal.