1330: Advanced believe that this issue is now resolved. We will continue to monitor this matter to ensure stability of the service continues.
1230: Customers can get through on the phone lines at this point and Advanced have tested and this appears to be working, but we are still in contact with the suppliers to ensure stability of the service.
Dear Customer,
Service(s): Advanced Support Telephone Numbers
Description: Advanced are aware that customers are currently experiencing difficulties in contacting the support teams on the telephone numbers for the Service Desk (0330 343 0067 or the old number 01233 722707). There is an error message being played advising that Advanced are having telecom difficulties and to call back later.
Priority: Critical (P1)
Master Incident: 21832449
Status: Initial Investigation
Next Update: 1130.
Please pass this message on to any of your staff who may be affected by the outage. If you require any further information please do not hesitate to contact the Advanced Service Desk.You on the portal at https://customers.oneadvanced.com.
We also have updates on the status page at: https://ahc.status.oneadvanced.com/
We apologise for any inconvenience this may be causing.
Kind regards,
Advanced Service Desk
