We have had received reports of CareNotes user being unable to launch the application or receiving errors or frozen screens.
This is currently being investigated and being treated as a critical incident.
[Update 10:50]: We are currently investigating HSCN connectivity within our hosted infrastructure and will provide another update as soon as we can.
[UPDATE 11:18]: We are continuing to investigate our hosted infrastructure, and our HSCN connectivity, but we have also engaged with external network providers to confirm if this issue is internal to Advanced.
[UPDATE 11:50]: We believe we may have found the cause and we are currently taking steps to investigate this to implement a resolution. The moment this solution is confirmed we will provide more information. Please be aware we are still continuing all efforts and investigations.
[UPDATE 12:38]: The problems experienced this morning should now be resolved. CareNotes users may find that the application is a bit slower than expected as services are re-engaged but this will resolve. Our investigations found that there was a hardware fault within our hosted infrastructure and we have implemented measures to return hosted services to expected service levels.
