Tuesday 1st March 2022

Staffplan Access over Citrix

Advanced are receiving calls from end users unable to access Roster via Citrix Next Update 10:00

10:00 Issue identified resolution being implemented next update 10:30

10:30 Resolution being implemented. Any users still unable to log on are advised to retry during this period.

11:30 Implementation of the resolution is ongoing, we've seen many more successful connections so please continue to retry logging on.

12:30 We have received much fewer reports of access issues now and our teams continue to investigate the root cause of the issues.

LATEST: We have applied a resolution and there are no longer any connection issues, we'll closely monitor the services over the next few days.

Please contact us via our Support Portal.