Update: 0745: Advanced believe that this incident should now be resolved. Testing has confirmed that affected systems should now be up and running and customers should be able to log back in and use Staffplan Roster normally. We apologise for the inconvenience this may have caused.
Service(s): Staffplan
Description: Advanced are aware that some customers are currently experiencing an outage of their Staffplan Roster instances. We are currently working on resolving this issue and will update shortly on this matter.
Priority: Critical (P1)
Master Incident: 22108909
Status: Investigating
Next Update: 0630
Please pass this message on to any of your staff who may have been affected by the reduced performance. If you require any further information please do not hesitate to contact the Advanced Service Desk. You can contact us on 03303430067 or on the portal at https://customers.oneadvanced.com
We also have updates on the status page at: https://ahc.status.oneadvanced.com/
We apologise for any inconvenience this may have caused.
