Dear Customer,
Service(s): Carenotes
Advanced Reference: 22046277
Services Affected: Hosted Carenotes
Status: Investigating.
Description: Advanced are investigating an issue with the Carenotes Hosted Infrastructure where certain functionality such as closing or editing spells and discharging patients are experiencing extreme slowness or timeout errors.
Update 16:58: We are starting to see performance return to standard, and users should shortly be able to continue to use the system without issue. We are still investigating the underlying cause.
Please pass this message on to any of your staff who may be affected. If you require any further information please do not hesitate to contact the Advanced Service Desk via the Support Portal
You can also visit our status page for updates. We apologise for any inconvenience this may cause.
Kind regards,
Advanced Service Desk
